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Your Local Bank > About Us > Accessibility Statement

Accessibility Statement

Middlesex Federal is committed to meeting the banking needs of all our customers, including those with disabilities. The following information is provided for those who may require special assistance to access Middlesex Federal products and services.

In Person
All branch locations are wheelchair accessible and offer easy open doors. Our Teele Square location offers a drive-up teller window and drive-up ATM.

Call us at 617-666-4700 to speak to a Middlesex Federal Customer Service Representative or Loan Officer.  "We're here to help."

Online
Middlesex Federal strives to comply with best practices and standards as defined by the Web Content Accessibility Guidelines (WCAG) 2.0 and Section 508 of the U.S. Rehabilitation Act. All MiddlesexFederal.com pages are monitored through a W3C compliant validation product, currently Siteimprove™. We will continue to test the site and work to improve the level of accessibility.

If you have any questions about our products or services, you can contact us by email (Please do not send confidential or sensitive information.) or by telephone at 617-666-4700.

TIP: To enlarge the size of the text on your screen, press and hold down the Control Key (Use the Command Key on a Mac) while pressing the plus symbol (+). To reduce the size of the text, press and hold down the Control Key (Use the Command key on a Mac) while pressing the minus symbol (-).

At an ATM
Middlesex Federal ATMs have braille controls and a headphone jack to provide spoken instructions to help guide you through your transaction(s).

By Phone
Call 1-888-9-MIDDLE (1-888-964-3353) for 24-hour automated telephone service including account access, the ability to report a lost or stolen Debit/ATM card, as well as obtain rate information, office locations and hours, or leave us a message.

By Mail
Send correspondence to Middlesex Federal, One College Avenue, Somerville, MA 02144. Be sure to include your return address, telephone number, and email. Pre-paid envelopes are available upon request.

If you have any questions or concerns about accessibility and banking with Middlesex Federal, please contact Barbara Sartanowicz at 617-666-4700 or bms@MiddlesexFederal.com. We will work with you to provide the information or item you seek through a communication method that is accessible to you.