We are committed to meeting the banking needs of every customer.
Accessiblity CommitmentWe strive to provide accessible banking.
The following information is provided for those who may require special assistance to access our products and services.
In Person
All branch locations are wheelchair accessible and offer easy open doors. Our Teele Square location offers a drive-up teller window and drive-up ATM.
Online
Middlesex Federal strives to comply with best practices and standards as defined by the Web Content Accessibility Guidelines (WCAG) 2.0 and Section 508 of the U.S. Rehabilitation Act. All MiddlesexFederal.com pages are monitored through a W3C compliant validation product, currently Siteimprove™. We continually test the site and work to improve the level of accessibility.
At an ATM
Middlesex Federal ATMs have braille controls and a headphone jack to provide spoken instructions to help guide you through your transaction(s).
By Phone
Call 1-888-9-MIDDLE (1-888-964-3353) for 24-hour automated telephone service including account access, the ability to report a lost or stolen Debit/ATM card, as well as obtain rate information, office locations, and hours, or leave us a message.
By Mail
Send correspondence to Middlesex Federal, One College Avenue, Somerville, MA 02144. Be sure to include your return address, telephone number, and email. Pre-paid envelopes are available upon request.
We're Here to Help
If you have any questions or concerns about accessibility and banking with Middlesex Federal, please contact us at 617-666-4700 or BankLocal@MiddlesexFederal.com. We will work with you to provide the information or item you seek through a communication method that is accessible to you.
